Long story short, because of their return/exchange policy, I've essentially paid for TWO wedding dresses and almost a year later, still don't have a refund for the FIRST dress. I said she had left me on hold to check stock, nothing else. Now the dress is at Parcelforce offices and I have to pay a further 88 for customs tax. Note that supports live chat. Report Save Follow. I was charged a $75 restocking fee and after multiple chats with the very rude and unapologetic customer service team, the only explanation I received was that I returned the dress dirty and that it must have been in egregious condition or else their return processing team wouldnt have flagged it. I WILL NEVER SHOP HERE AGAIN.. BHLDN needs to get their online and in store experience fixed. Do not order anything from this company. BHLDN could not care less about their customers. Posted: February 26, 2023. Echoing many others' complain. When she returned and tried on the bridesmaid dress it was too small. After chasing, they confirmed they no longer had the dress and didn't intend in getting it in. You can get this great deal in January. It didn't work. She then put me on hold for 10 minutes while she went to check stock. I followed bhdlns return policy, used their return label and tracking number so when I knew it had been delivered I called to check on my exchange and make sure my correct size was still there. I had originally gone to the store to try on and order my dress. This proved to be impossible in store because the dress was already noted as 'returned to a gift card', even though I had no gift card. So, please consider only five business days for your BHLDN delivery. The company refused to exchange the dress for a larger size because it was past the 30 day deadline. Where can I find BHLDN's contact information? BHLDN ranks 359th among Wedding Dresses sites. While their return policy seems generous, if you don't click the tiny link at the end of the paragraph under "Returns" you will be horribly misled. If I could give zero stars I would!Absolutely TERRIBLE customer service. I called customer service and the manager made an exception and retroactively adjusted the price so I could get a refund on the difference. But you can always enjoy free shipping service with other deals. Truly the most appalling customer service I have ever experienced. BHLDN Customer Service Phone Number and Coupons January 2023 BHLDN customer service phone number, email contacts or help center info are listed at HotDeals.com. Learn from my mistakes. Please have your Order Number and billing zip code ready! Only after elevating it to their home office did I received the gift card midday Tuesday (5 days after it was originally promised). . You can check the status of your order here. Customer Experience Management: leads and empowers the team to drive . Very very pleased with the ease of ordering, to the rapid delivery. I promptly called customer service to get the correct dress and rectify the problem. Let us introduce the best things you have seen yet. Description. Companies can ask for reviews via automatic invitations. This store is located INSIDE Anthropologie, in the middle of the store. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Ireallyhatesquirrels. Size Guides They have all the variety of wedding products: the gowns, backless dress, long maxi, and short dress etc. Scan this QR code to download the app now. If returned after 30 days, a merchandise credit will be issued at the original selling price. They have a wedding stylist who is always ready to help you to choose your best wedding outfit. 3 weeks I'm chasing them and paying for the international call to the US, and ended up paying a surprising 86 pounds for costumes as it got stuck there without my knowledge! - 1 dress shipped in the wrong size. I actually came here twice to try on dresses. Updated April 17. I saw the perfect pair of shoes, and this website did not disappoint! . Beware of supposedly free reruns, it may be too good to be true. Influence: acts as a brand representative reflective of the company values; facilitates sharing of product knowledge, current trends . What is BHLDN's phone and customer care email? Have a try. Disappointed and frustrated. I sent it back and two months later they have yet to send me a refund. WOW we went to another bridal shop in town awful. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Sign up here. They are providing 24/7 service to you. Don't order from them internationally. If I could give their customer service negative stars I would. If you do not see the Cancel Items option in the order details, that indicates that we are unable to process a cancellation. Then the return tracking was a scam! We had a one hour appointment and we were rushed, we only tried on THREE dresses I ordered my dress over 3 weeks ago and haven't been updated and customer service are not replying to my emaille. I've ordered a dress worth 900$ for internationals al shipment. Please note, only items eligible for cancellation will be shown, and all quantities of the selected item will be cancelled. purchases from Amazon.com. By continuing to visit this site, you agree to our use of cookies. Word of Caution about buying on AJ Madison. BHLDN does not accept returns after 30 nor will they give you a credit. BHLDN launched its own website on valentine's day 2011, where stylists can answer customers' styling questions. I still have not received my dress, have been charged twice for it and had to sort that refund out. I then attempted to work with a different customer service representative who told me they would issue me an E-gift card with which to order a new dress. Posted: March 12, 2023. Customer Experience. I wanted the belt or sash from BHLDN to make sure the color would match. Can I contact BHLDN through Facebook, Twitter or Instagram? That was a lie. The BHLDN standard shipping charges only $4.95 - $10.95. View the job description, responsibilities and qualifications for this position. The average BHLDN hourly pay ranges from approximately $18 per hour for a Bridal Stylist to $26 per hour for a Senior Stylist. Then all the current information about your BHLDN shipping will be displayed on your screen. BHLDN were deliberately evasive in response to an email I sent them about sale prices and restocks, so I ended up having to take a chance on a dress that was too small (despite their customer service representative refusing to confirm whether it could be altered, and me explaining that I'm in the UK so can't return anything I buy because of customs charges). We also ensure all reviews are published without moderation. Talk about white fragility. Yesterday, I placed an online order at bhldn.com. I cancelled my order yet they still sent it arriving 3 months later. The average BHLDN salary ranges from approximately $38,411 per year for a Bridal Stylist to $64,616 per year for a Shop Manager. Get 25% Off Orders At Bhldn.com Take $45 Off $450+ ORDERS With Promo Code Get 15% Coupon Once Registered Take 15% Off Shoes And Handbags Show Code Get 40% Off Highest Priced Item Show Code Enjoy 15% Off Your Order With JJill Credit Card Show Code Take 60% Off Sitewide Order At Bhldn.com Show Code Enjoy 40% Off Your Purchase At Bhldn.com Show Code Katie C. WA, WA. Job. CB Fashion & Shopping BHLDN Customer service contacts BHLDN customer service contacts 1 complaint 0 resolved 1 unresolved File a complaint Table of contents Claimed business Follow Share Complaints Contacts BHLDN phone number +1 888 942 4536 0 0 BHLDN website www.bhldn.com What is BHLDN's email addresses? 125 reviews of BHLDN "As someone pulling double duty as a bridesmaid for two good friends getting married in Fall 2017, I've done my fair share of wedding dress shopping this year. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. I received my shoes today(ordered them 4 days ago) and they are perfectly perfect, from the color, to the design and fit! request an in-store or virtual appointment request an email consultation Social Suggestions, trending searches, and preview results will populate after the search button. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Gift & Styling Services Not sure where to begin? The latest review Customer service was posted on Dec 16, 2016. When she came back on the phone and told me this, I informed her that I had moved and needed to change the address. You will receive the confirmation email. She said I mentioned overnighting a dress. They suck so bad. Contact information is as follows: Check out Shop At Bhldn.Com And Save 35% to get a discount on 35% OFF online. Track and monitor all your packages from a centralized dashboard. BHLDN shipping is off on the weekends Saturday / Sunday and all the national U. S. holidays. "Quinley" off-the-shoulder lace mermaid wedding dress. My story is that I found a dress I LOVE, with the help of very friendly staff, however I was just barely mis-sized. The women working in the physical store were great, but the people who run the customer service and gift card over the phone were rude, dismissive, unhelpful, and ultimately unkind. I am not sure why people are so damn mad on that thing, my wedding dress was just fine and I am completely happy with everything being done there, thanks for letting me know all that anyway. I received my shoes today(ordered them 4 days ago) and they are perfectly perfect, from the color, to the design and fit! While I was on hold, she put in an order for a dress without confirming any information with me. A supervisor never returned my phone call. Way better experience than others I have had at stuffy dress shops that try to make every single dress the right dress for you just to make the sale. Browse Dress & Attire prices, photos and 736 reviews, with a rating of 4.3 out of 5. . MORE+, Save money while shopping online if you use Bestseller All Customer Love as low as $50. BHLDN IS the WORST.. For existing furniture orders, please call us. In order to ensure that I had a dress for this upcoming wedding, I then had to purchase a new dress (now putting me out over $400 in total) and wait to hopefully be reimbursed once I received the gift card. Ridiculous. Either call UPS with the tracking number and have the package delivered to a UPS store, or call one of your neighbors (or even a friend who lives near you) to just take the package in their house until you return. Issued refund: February 2019. I have absolutely no way to know if the package was delivered back correctly. Ordered a pair of shoes for an event and they overcharged me. Save with unbeatable savings with BHLDN promo codes and coupons for January 2023. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Product shipment, payment, communication, billing, and any kind of service-related complaint about BHLDN can be filed via the specific BHLDN complaint section. BHLDN's Fall 2021 Wedding Dresses. Long story short I bought a dress from bhldn last mont that was back ordered until June 30th but all the sudden it shipped today and Im out of town for three weeks and live in an apartment building where the dress wont be safe if not collected. This includes leading a store environment that is engaging and inspiring through ownership of floor supervision, driving sales, and protecting a balance be Supervisor, Customer Experience, Business Operations, Leader, Relationship, Brand Representative, Retail A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. It is valid. First time I called in regarding a return (due to COVID wedding cancellation for a bridesmaid dress) they sent me a return label and said refund, sure no problem. Over all a complete disaster. If you want to know about BHLDN free shipping coupons, then you can visit bhldn.com and have a check. BHLDN could not care less about their customers. "Avignon" column gown with square neckline and peplum hem. Your order will be delivered at your place at the intended time. Shipping costs vary by order total and can range from $6.95 to $15.95. They got your money and give you a crappy product. So, why not shop online. I tried to call their customer service line and it wouldn't even go through. I really had a nice experience in the store and love my dress. If you don't click "here" you won't understand that anything ending in $. Started a new chat to explain the situation yet again and was told "not sure what you're trying to argue here it can't be returned." Might be able to try on just one other veil (she only had one offered) she was in the Use this comments board to leave complaints and reviews about BHLDN. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. I waited another 8 with no luck. My only option at this time is to return the dress and hope for an exception and also hope they mail it back without penalty if that exception is not granted. Share. Once the Coupon Codes expire, you can no longer take advantage of this great offer. The dress I ordered (a Remy in a size 16) was backordered and I received it at the end of November 2022. Full-Time. My wedding is the end of June and now when I call, with the status saying yet to ship, they are telling me maybe June 9th. Shopping with full of accessories is like cardio into the body. At the start, the customer service representative was helpful. 2023 HotDeals.com, All rights reserved. I tried to return a brand new, never worn dress that was still on their website for full price. To learn more about reviews and trust on sitejabber.com, visit our. Additionally, additional information can be found on customer service page and FAQ page. You will save $16.62 on average in Save An Further 70% At Bhldn Today. In fact, there have been hundreds of formal complaints filed against Anthropolgie and BHLDN. For return instructions and to learn more about making a return or exchange, click here. And your goods will be delivered for free. BHLDN could not care less about their customers. 802. Big money-saving time with BHLDN Promo Codes on January. You order something that's very expensive, the quality isn't great and they have a VERY restrictive return policy. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Just avoid buying any appliances from them. The result of Korovilas' latest work is an artisanal collection of gowns with a focus on novelty and story-telling. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. A day later the price of the dress was reduced by 50%. PHILADELPHIA, Feb. 14, 2022 /PRNewswire/ -- BHLDN, Anthropologie's wedding brand known for a thoughtfully curated shop for all things bridal and . Many users have picked the items and check out. The manager of my local BHLDN called customer service herself and was told twice there was nothing to be done, and then was HUNG UP ON by customer service. I ordered a bridesmaid dress from BHLDN in store in October of 2022. There is nothing that can be called a "customer service" at BHLDN, just a bunch of rude incompetent people answering the phone, but that cannot be called a customer service for sure! You can find contact details for BHLDN above. The BHLDN order delivery is varied upon the timing of the order placement, the final destination of the parcel and also if the ordered item is stocked-in or not. 1. Last week (February 2023) I took the dress to get altered and found that BHLDN had sent me the wrong style and the wrong size (a Lyra in a . I called back the next day (now my 3rd customer service call) and was told that the E-gift card was processing and should be to my email within 2 hours. PLEASE BE CAREFUL before ordering from BHLDN. Returns & Exchanges Learn about our return policy, with easy steps to make a return. Plus, you don't have to pay for shipping the goods. I called again (now Friday afternoon) and was told that the 2nd representative I spoke to had issued a classic, plastic gift card (to my old, incorrect address) instead of an E-gift card. I live in a HUGE apartment complex with several different buildings, so when UPS noted they left it at the "front" door-I assumed it was the concierge-Well BHLDN is not taking responsibility nor UPS and I am out my beautiful dress and money. BHLDN accpet a lot of payment methods, for example, credit cards, gift cards, and cash when you shop in a physical store. 1 We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of BHLDN. BHLDN women wedding online shop is very versatile for you. As soon as we receive your order, we start working on it right away. Never shop here! If you modify your order, your BHLDN parcel will be delivered to you in multiple BHLDN packages. Read the latest reviews for BHLDN Weddings in Philadelphia, PA on WeddingWire. The women working in the physical store were great, but the people who run the customer service and gift card over the phone were rude, dismissive, unhelpful, and ultimately unkind. Position: BHLDN Senior Stylist Full-Time. Find out how we combat fake reviews. Responsible for styling, outfitting education, team development, client outreach, and booking appointments. So you have to mention the reasons for returning the parcel. (Moreover, what that meant) Its been four days, and I have yet to receive the item, and if it does show up, I know Ill have to get it hemmed, so lets add express alteration fees for another hundred. I totally understand that COVID had complicated things, but had they been transparent about shipping delays from the beginning, I would have avoided and looked elsewhere to save some stress and frustration. Ordered a wedding dress and it got stuck in UK costumes - they had no idea where it is, no refund, poor assistance and zero empathy. Many users have picked the items and check out. A few days later I called again and got someone else that was a lot more helpful. Ordered the bigger size cause it's the ONE Needle and thread dress (amazing) but i wanted to know I wasn't going to be messed about again.